Frequently Asked Questions
There are so many things to consider when selecting a holiday destination for your four legged friend.
Here are some questions from previous guests and their humans. If the answer to your question isn’t addressed please call us on (03) 5971 1127 or click here to email us your inquiry
What time can we drop off our dog?
Holiday Boarding Guests - Should arrive anytime during our office hours – 9am to 4pm Monday, Tuesday, Thursday and Friday, Saturdays between 9am and 11.30am and Sundays between 1pm and 3.30pm.
If this is your first time with us we encourage you to arrive at least 30 minutes before our office closing time so all the appropriate paperwork can be completed and we can answer any of your questions.
On weekdays and Sundays we do encourage you to drop off your dog before 4pm so they have a chance to get accustomed to their surroundings and the Doggy Doaters before the evening settling period.
Doggy DayCare Guests – As Doggy Day Care is pre-organised drop off and pick up is a very quick process. Monday, Tuesday, Thursday and Friday daycare guests can arrive from 7am. On Wednesdays when our office is closed Doggy Day Care guests can arrive between 7am and 9am. If you arrive after 9am on a Wednesday the property gates will be closed unless prearranged with our Daycare team.
What time can we pick up our dog?
Holiday Boarding Guests - Can depart anytime during office hours however we do like the dogs to depart before 4.30pm on the days we close at 5pm, by 11.45am on Saturdays when we close at 12noon and by 3.45pm on Sundays when we close at 4pm. On public holidays we do have altered office hours so please check our calendar for hours on those days.
Doggy DayCare Guests – Can be collected on Monday, Tuesday, Thursday and Friday up to 6pm. On Wednesdays when our office is closed Doggy Day Care guests can be collected between 4pm and 6pm. If you are unable to make it by 6pm to collect you dog will be settled into boarding for the evening. If you are not going to be able to make the daycare collection time then please call us as soon as you know so that we can make suitable arrangements for your dogs overnight care with us.
What are the accommodations like?
All guests have an inside sleeping quarters and access to an outside undercover play area. There are also larger play areas that our guests have access to throughout the day. We have 10 different styles of accommodations to suit all types of dogs. All the Kennel areas are sound proofed and insulated making them warm in winter and cool in summer. There are also grassed play areas and paddocks for play during the fine weather days.
To have better look come visit us to take a tour or take our online tour.
Will my dog get to play with other dogs while on holidays?
All of our guests have the choice of playing with a compatible friend while at Dogs Country Club. On checking in we will ask if you would like your dog to have a compatible mate. If this is something you are happy with and agree to then your dog will be matched with a potential compatible mate. Matching of compatible dogs is done under close supervision by our trained Doggy Doaters. If there is not a compatible mate while here then they will play with the Doggy Doaters during the day.
If you have more than one dog and you would like them to holiday together then just let us know and we would be happy to house them together, we have family sized suites across the property. Any dogs who are housed together and decide they would rather be separate, will be provided with their own rooms. All of our guests health and safety is of prime importance. When you get home we will let you know who your dog made friends with.
My little dog is very scared of big dogs – will he/she be with big dogs on her holiday?
Our small dog accommodations have been designed specifically for all our furry friends who maybe small in size but large on personality. We welcome you to come and visit us and we would be happy to show you the small dog accommodations. You also have the option for your small dog to stay with us at We Love Dogs Kennel Resort – our facility that we have designed specifically for small dogs.
I have a big dog that doesn't like small dogs, will he/she be okay at Dogs Country Club?
All of our kennel accommodations have been created to suit dogs of all types and as such we have areas especially designed for large dogs, and other areas for small dogs and somewhere very special for all our giant friends. We are more than happy to show you all our accommodations and encourage you to come for a visit and take a tour during our tour times.
My dog likes people more than dogs – will he/she have lots of contact with people at Dogs Country Club?
Our Doggy Doaters love what they do and they are great at it. From 7 am through to 6 pm every day of the year they attend to our guests needs. As well as cleaning, feeding and bathing our guests, play is a big part of our Doggy Doater’s daily routine. Play times and cuddles are all part of the daily holiday schedule at Dogs Country Club & Kennel Resort.
My dog has special needs. Are you able to accommodate those needs?
We can accommodate dogs who have special needs both at Dogs Country Club and at We Love Dogs Kennel Resorts. We cater to all dogs including those with diabetes, dementia, arthritis and other physical impairments. We believe that the quality of life for these beloved animals is all about how they are treated, both at home and while on holiday. Our goal is to give your special needs dog all the care and attention they require to keep them comfortable and happy while they are away from home. We are experienced with administration of medication including insulin injections for our diabetic friends. We are happy to speak to you more about your dog’s needs and how we can accommodate them and if they would be better suited to holidaying at Dogs Country Club or We Love Dogs.
What types of meals do you feed the dogs and how often?
A comprehensive list of the Dogs Country Club menu can be found on our Smorgasboard by clicking here. We like to feed as near to what our guests are used to in their own home so on checking in we will ask you when you normally feed your dog and what types of foods you usually feed them. We stock premium dry foods, quality cooked pet loaves and we cook fresh meals daily. We also have raw foods for those on raw food diets. Due to the nature of our environment we do not have bones (we don’t want any fights on our hands). All the dogs are fed separately – even those from the same family – to ensure that they all get their own fair share. If your dog is on a special diet you are more than welcome to bring this along. We do not provide discounts if you provide your own food but we also do not charge any extra. Should your dog be on prescription food then you are required to bring this with you. Should we require more of this prescription or specialised food while with us we will purchase this and add it to your invoice to ensure that your dog maintains their special diet. If you have any questions then we would be more than happy to speak to you about it.
How much does it cost for our dog to stay at Dogs Country Club & Kennel Resort?
The rate you will be charged for your dog’s stay is dependent on the type of dog, the time of the year, the accommodation you would like and the length of stay. We encourage you to come visit or call us and we can provide you with the rates for your specific dog and the times you plan to be away. We do have a peak and off peak period – the peak periods are noted on our calendar, which you can download in our Knowledge Centre. The Peak Periods are school holidays and public holiday weekends. All of our rates include all the food, bedding, playtimes, cuddles, GST and a complimentary bath on departure. The only additional charges are for medication administration, advanced grooming requirements and if your dog requires Vet assistance during their stay.
I have taken my dog to other kennels before and we had to pay an additional charge for bathing – do you charge extra for bathing?
All guests of Dogs Country Club receive a complementary bath on departure. When you check your dog in we will ask the time you intend on picking up your dog – we do this so we can bath the dogs in order of their planned departure. If you intend on picking up your dog earlier then we ask that you give us 24 hours’ notice. We like all our guests to greet their families smelling lovely – if you do pick up your dog before the scheduled time we do not guarantee your pampered pal will have had his/her bath. We thank you for your assistance with this in advance.
I notice you are closed on Wednesdays and some days across the holidays – who is looking after the dogs on these days?
All the Doggy Doaters are attending to the guests every day of the year. We do close the office every Wednesday, which allows us to pick up supplies and do all those other things that we need to get done. During the very busy times we do close some of the days in the middle of the busy periods to create some stability for the guests. If you can imagine when we are full if we had guests arriving and departing every day this can be quite unsettling for all of our guests. It also helps our team to handle all the guests more efficiently, which is critical during the very busiest of times.
What type of vaccinations does my dog need to have to stay at Dogs Country Club?
As per the Victorian Boarding Code all dogs that are admitted for boarding must have a current C5 vaccination. The current certificate must be presented on checking in. If you are unable to find your vaccination certificates then you can call your Vet Clinic and they can print out a copy of the certificate for you. You can also request them to send your dogs vaccination records directly to us at email@example.com
Vaccination certificates can be difficult to read – if you have any questions then please call us for assistance. Please note that presently the C5 vaccination is an annual vaccination.
My dog has been in kennels before and always seems to lose weight – can you do anything about this?
At Dogs Country Club we understand that a dog’s weight can fluctuate for many reasons when they are away from home. The most common reason for weight loss is the increased activity your dog will experience while on his/her holiday. At Dogs Country Club we like to keep a close check on this and as such we weigh each guest on arrival and departure. For certain breeds or temperaments of dogs we will also weigh them during their stay to monitor their progress. When you check out your dog we go over the weights with you and we can alter their feeding regiment when they are next on holidays. Weight gain can also be an issue due to a change in diet – this again will be discussed and modified for their next stay. If you would like more information on weight loss and gain in canines then please check out our information flier by clicking here
My dog came home with a cough when they last visited a kennel – can you stop this from happening?
Canine Cough is an airborne virus, so while we can do everything we can to have a clean environment for our guests (and we do) asking us to stop canine cough is like asking a childcare center or school to stop their students from catching colds. There are many things that help our dogs to reduce the impact of Canine Cough should they come into contact with it. As a pet parent it’s important to get educated about this very important canine health issue. We encourage you to read our Canine Cough information flier and feel free to ask any of our team any questions you may have once reading this information.