Frequently Asked Questions - Just incase you were wondering.....
There are so many things to consider when selecting a holiday destination for your four legged friend. Here are some questions from previous guests and their humans. If the answer to your question isn’t addressed please call us on (03) 5971 1127 or click here to email us your inquiry.
What time can we drop off our dog?
Guests can arrive anytime during our office hours – 9am to 5pm Monday, Tuesday, Thursday and Friday, Saturdays between 9am and 12noon and Sundays between 1pm and 4pm.
If this is your first time with us we encourage you to arrive at least 30 minutes before our office closing time so all the appropriate paperwork can be completed and we can answer any of your questions.
On weekdays and Sundays we do encourage you to drop off your dog before 4pm so they have a chance to get accustomed to their surroundings and the Doggy Doaters before the evening settling period.
What time can we pick up our dog?
Guests can depart anytime during office hours however we do like the dogs to depart before 4.30pm on the days we close at 5pm and by 11.45am on Saturdays when the office closes at 12noon. On public holidays we do have altered office hours so please check our calendar for hours on those days.
What are the accommodations like?
All guests have an inside sleeping quarters and access to an outside undercover play area. There are also larger play areas that our guests have access to through out the day. We have 10 different styles of accommodations to suit all types of dogs. All the Kennel areas are sound proofed and insulated making them warm in winter and cool in summer. There are also grassed play areas and paddocks for play during the fine weather days.
Will my dog get to play with other dogs while on holidays?
All of our guests have the choice of playing with a compatible friend while at Dogs Country Club. On checking in we will ask if you would like your dog to have a compatible mate. If this is something you are happy with and agree to then your dog will be matched with a potential compatible mate. Matching of compatible dogs is done under close supervision by our trained Doggy Doaters. If there is not a compatible mate while here then they will play with the Doggy Doaters during the day.
If you have more than one dog and you would like them to holiday together then just let us know and we would be happy to house them together. Any dogs who are housed together and decide they would rather be separated will be provided with their own rooms. All of our guests health and safety is of prime importance.
I have a big dog that doesn't like small dogs, will he/she be okay at Dogs Country Club?
All of our kennel accommodations have been created to suit dogs of all types and as such we have areas especially designed for large dogs, another area for small dogs and somewhere very special for all our giant friends. We are more than happy to show you all our accommodations and encourage you to come for a visit and take a tour during our tour times.
My little dog is very scared of big dogs – will he/she be with big dogs on her holiday?
Our small dog accommodations have been designed specifically for all our furry friends who maybe small in size but large on personality. We welcome you to come and visit us and we would be happy to show you the small dog accommodations.
My dog likes people more than dogs – will he/she have lots of contact with people at Dogs Country Club?
Our Doggy Doaters love what they do and they are great at it. From 8 am through to 6 pm every day of the year they attend to our guests needs. As well as cleaning, feeding and bathing our guests, play is a big part of our Doggy Doater’s daily routine. Play times and cuddles are all part of the daily holiday schedule at Dogs Country Club & Kennel Resort.
My dog has special needs. Are you able to accommodate those needs?
We can accommodate dogs who have special needs. We cater to all dogs including those with diabetes, dementia, arthritis and other physical impairments. We believe that the quality of life for these beloved animals is all about how they are treated, both at home and while on holiday. Our goal is to give your special needs dog all the care and attention they require to keep them comfortable and happy while they are away from home. We are experienced with administration of medication including insulin injections for our diabetic friends. We are happy to speak to you more about your dog’s needs and how we can accommodate them while they are guests at Dogs Country Club.
What types of meals do you feed the dogs and how often?
A comprehensive list of the Dogs Country Club menu can be found on our Smorgasboard by clicking here. We like to feed as near to what our guests are use to in their own home so on checking in we will ask you when you normally feed your dog and what you usually feed them. We stock premium dry foods, quality pet loaves and we cook fresh meals daily. We also have raw foods for those on raw food diets. Due to the nature of our environment we do not have bones (we don’t want any fights on our hands). All the dogs are fed separately – even those from the same family – to ensure that they all get their own fair share. If your dog is on a special diet you are more than welcome to bring this along. We do not provide discounts if you provide your own food but we also do not charge any extra. Should your dog be on prescription food and requires more while with us we will purchase this and add it to your invoice to ensure that your dog maintains their special diet. If you have any questions then we would be more than happy to speak to you about it.
What type of vaccinations does my dog need to have to stay at Dogs Country Club?
As per the Victorian Boarding Code all dogs that are admitted for boarding must have a current C5 vaccination. The current certificate must be presented on checking in. If you are unable to find your vaccination certificates then you can call your Vet Clinic and they can print out a copy of the certificate for you. The C5 vaccination is an annual vaccination.
I notice you are closed on Wednesdays and some days across the holidays – who is looking after the dogs on these days?
All the Doggy Doaters are attending to the guests every day of the year. We do close the office every Wednesday, which allows us to pick up supplies and do all those other things that we need to get done. During the very busy times we do close some of the days in the middle of the busy periods to create some stability for the guests. If you can imagine when we are full if we had guests arriving and departing every day this can be quite unsettling for all of our guests. It also helps our team to handle all the guests more efficiently, which is critical during the very busiest of times.
I have taken my dog to other kennels before and we had to pay an additional charge for bathing – do you charge extra for bathing?
All guests of Dogs Country Club receive a complementary bath on departure. When you check your dog in we will ask the time you intend on picking up your dog – we do this so we can bath the dogs in order of their planned departure. If you intend on picking up your dog earlier then we ask that you give us 24 hours notice. We like all our guests to greet their families smelling lovely – if you do pick up your dog before the scheduled time we do not guarantee your pampered pal will have had his/her bath. We thank you for your assistance with this in advance.
How much does it cost for our dog to stay at Dogs Country Club & Kennel Resort?
The rate you will be charged for your dog’s stay is dependent on the type of dog, the time of the year, the accommodation you would like and the length of stay. We encourage you to come and visit or call us and we can provide you with the rates for your specific dog. We do have a peak and off peak period – the peak periods are noted on our calendar, which you can download click here. The Peak Periods are school holidays and public holiday weekends. All of our rates include all the food, bedding, playtimes, cuddles, GST and a complimentary bath on departure. The only additional charges are for medication administration and if your dog requires Vet assistance during their stay.
My dog has been in kennels before and always seems to loose weight – can you do anything about this?
At Dogs Country Club we understand that a dog’s weight can fluctuate for many reasons when they are away from home. The most common reason for weight loss is the increased activity your dog will experience while on his/her holiday. At Dogs Country Club we like to keep a close check on this and as such we weigh each guest on arrival and departure. For certain breeds and or temperaments of dogs we will also weigh them during their stay to monitor their progress. When you check out your dog we go over the weights with you and we can alter their feeding regiment when they are next on holidays. Weight gain can also be an issue due to a change in diet – this again will be discussed and modified for their next stay.